Posts by Sherwette

Top 13 Best Design Thinking Tools Of 2024

Customer experience Design Thinking Product design
Workshop

The year 2024 heralds a new era where design thinking transcends traditional boundaries, offering groundbreaking methodologies to approach challenges, foster creativity, and drive unparalleled growth.

Design Thinking Tools, integral for traversing the vast landscape of design thinking, cater to each stage of the process — from empathizing with users to defining problems, ideating solutions, prototyping, and testing.

This guide to the Top 15 Design Thinking Tools for 2024 is crafted to empower professionals and organizations, offering insights into tools that enhance creativity and use customer experience data to inform design choices.

Integrating design thinking tools into business strategies is crucial. In an era dominated by customer experience, these tools provide a systematic way to identify and address user needs, ensuring products and services are innovative and truly meet customer desires. By applying design thinking tools throughout the design process, businesses can turn abstract ideas into tangible solutions that connect with their target audience, enhancing the customer experience.

Whether you’re a designer, product manager, or entrepreneur, mastering the right design thinking tools is key to success. These tools bridge theory and practice, helping teams collaborate effectively, make decisions based on customer data, and create innovative, user-focused solutions.

Stay tuned as we reveal the top design thinking tools of 2024, set to redefine creativity, efficiency, and impact in the digital age.

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Top 13 Best Customer Experience Tools & Software in 2024

Customer experience

In the rapidly evolving digital age, where customer expectations are at an all-time high, the quest for the best customer experience tools becomes not just a pursuit but a necessity for businesses aiming to lead.

As a beacon for professionals seeking to harness the power of top-tier customer experience platforms, our mission is to provide you with an authoritative guide that stands as your compass in the dynamic world of customer engagement.

Emerging technologies and shifting customer experience trends continuously reshape the customer experience landscape. Selecting the optimal tools and software is paramount for businesses striving to not only keep pace but also set the benchmark in delivering exceptional customer experiences.

Our comprehensive reviews, meticulously curated lists, exclusive advice, and step-by-step tutorials are designed with a singular focus: to empower your organization to save time, reduce costs, and maximize its potential in the realm of customer engagement.

So, stay ahead, stay informed, and let us guide you through the world of CX excellence. Your path to unparalleled customer satisfaction starts here.

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How to Conduct a Customer Experience Audit

Customer experience
Communicate Findings to Stakehodlers via a Report

Ever wondered why some businesses just get it right, making customers come back for more while others struggle? The secret often lies in understanding and refining the customer journey. By taking a closer look at each interaction while conducting a customer experience audit, you will spot the moments of joy and frustration for your customers, that will not only help you meet customer expectations, but exceed them.

But let’s face it; diving into your own business processes can feel like stepping into uncharted territory. It’s like deciding to remodel your house – it seems daunting at first, but once you get started, the improvements are so worth it!

Take Sarah, an e-commerce entrepreneur who was scratching her head wondering why sales were slumping. She took the plunge and conducted a CX audit, only to find that her checkout process had more roadblocks than a construction zone! Acting only one one (but most painful) insight from the CX audit, she streamlined the process and watched her sales increase. Talk about a lightbulb moment!

A customer experience (CX) audit is like taking a magnifying glass to every customer touchpoint and interaction between your customer and your brand, from the moment they first hear about you to the post-purchase support. It’s a comprehensive look at your marketing, sales, customer service, and all the other touchpoints that make up the customer journey. The goal? To identify customer pain points and uncover opportunities to make your customers say, “Wow, this brand really gets me!”

Now, I know what you might be thinking: “I barely have time to manage my social media, let alone conduct a full-blown audit!” But trust me, it’s not as complicated as it sounds. Breaking it down into bite-sized steps, you’ll be a CX audit pro in no time.

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100+ Customer experience statistics and trends to look out for in 2024

Consumer Behavior Customer experience

Having happy customers is the “not so secret” formula to selling more, increasing your revenue, and making more profits… many statistics back this phrase up. I promise.

It all comes down to two things:

1. Selling a great product and,
2. Delivering an exceptional customer experience.

Assuming you have an incredible product… Then…this is when customer experience is what all that matters… and to be frank, your customer experience is part of your product. It’s not an isolated thing. You can’t serve the best dish and have the waiter be rude to your customers.

Customer experience is every interaction your customers have with your brand, from the moment they think about the problem that led them to find out about you to buying your product, using it, recommending it to others, or ditching it.

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Why customers visit and don’t buy

Consumer Behavior Customer experience

If you have ever been to a new place and your stomach started to crumble. You know now it’s time to eat, so if you are like most people, you will check if there are nearby restaurants where you can have some food.

When you don’t know any of the restaurants, you find yourself inclined to enter the one with the most crowd and dismiss the ones that don’t have many customers. You don’t think, and you just find yourself checking the menu of that crowded restaurant.

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What’s the purpose of this?

Self development Writing
What's the purpose of this?

I was having a discussion with one of my good friends when I asked him for his thoughts about a new idea that I have.

Before entertaining this conversation, he asked me, “What’s the purpose of this?” In other words, why am I doing it? What do I want to get out of it?

I opened up and started talking about my WHY—which completely changed the dynamic of the conversation. The conversation was extremely exciting, and our brainstorming was so fruitful— utterly different than what I thought it would have been.

And that was one conversation.

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How to start writing your book

Writing

Does this sound familiar?

“I have so many ideas, but I don’t know where to start or how to put them on paper.” 

It has always been easy for me to write, but for the longest time, I didn’t even think I could write an entire book, let alone become a best seller. I didn’t believe I could do it… and so many people fall into that rabbit hole of thinking too. 

But here is the truth… 

Everyone can write a book, and when I say everyone, I mean everyone. 

Just like everything else you want to be successful at, you’ve got to trust the process, be consistent, and follow through even when your mind is screaming, “Is this even worth it?” 

If writing a book has been in your mind for some time, then I encourage you to do two exercises to put all those ideas on paper and start writing your book. 

  1. Write a list of all the books you want to write. Yes, books, and if only one book idea ended on that list, that’s also fine. Then, choose one book. Only one book from that list. 
  2. Put a 15-20 minutes timer on your phone, and mind map all the ideas that come to you on this topic. No interruptions, checking your phone, social media, or taking a break to make coffee. 

Now, you’ve put your ideas on paper… and that’s the very first step in writing your book. Congratulations! 😉 

What is the fear of other people’s opinions costing you?

Self development

I was talking to Sally (not her real name) when she told me she didn’t want to start doing what she loves because she is scared of what other people would think of her.

I relate because I’ve been thinking like this for a long time. In fact, sometimes, I do.

But then, when we think about the implications of that fear, we see how much we leave at the table.

I asked, “so what if someone thinks something bad about you?”

She said, “ I don’t want to hear or read a negative comment about what I create. I only want appreciation.”

I get it. Who doesn’t want appreciation? We all do. Don’t we?

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Why I bought 3 leather jackets from Turkey in the summer

Consumer Behavior

I went to Turkey this summer, it was my very first time visiting Istanbul, and so everyone told me to take my big suitcase. I was skeptical and wanted to take my smaller case. I mean, what would I buy? After all, I am traveling mainly for sightseeing and a change of scenery. Plus, I live in Dubai, and shopping here is not too bad. 

After a small debate with myself, I took my big suitcase and wondered whether it would even be worth it… And it is! 

Turkey is one of the most beautiful places I visited. Amazing weather, good food, and great people. And… well, lots of great shopping too! 

I love authenticity, so I told myself that if I bought, I might as well buy Turkish brands. Part of me was curious, what was the fuss all about? Why does everyone come to Turkey for shopping? What is so special? 

Three things: Style, Quality, and Price! 

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