I help businesses nail their product-market fit and deliver awesome experiences by understanding their customers.

01 Feb 2022

How Saudi Airlines Crew Turned a Bad Customer Experience into a Positive One

How Saudi Airlines Crew Turned a Bad Customer Experience into a Positive One

25 Jan 2022

How Zara’s Refund Policy Gets More Customers to Buy

How Zara’s Refund Policy Gets More Customers to Buy

18 Jan 2022

This will help you set the right systems and automation

This will help you set the right systems and automation

28 Dec 2021

How bad customer experience increases customer service calls

How bad customer experience increases customer service calls

22 Aug 2021

What does customer experience mean?

What does customer experience mean?

14 Aug 2021

Is Customer Experience the same as Customer Service?

Is Customer Experience the same as Customer Service?

29 Jul 2021

Resistance: The secret that stops you from doing what you really want to do

Resistance: The secret that stops you from doing what you really want to do