Exceptional customer experience starts with the discovery
Exceptional customer experience is relative to what the customer’s baseline and expectations are.
The same exact experience could be truly exceptional to one customer, while more or less average to another customer who might have different previous experiences.
And, so the same applies to me as a customer. I have dined in restaurants a lot in the past few years, and some of my outings, especially when it’s a big group, could end-up in a buffet. I know that buffets are even more popular during the month of Ramadan, where practically everyone gets to eat at the same exact time.
This week, I was part of a work workshop, which also happened to be in a Hotel, Anantara Eastern Mangroves Abu Dhabi.
We had lunch there in a place called Ingredients, and the restaurant offered a buffet lunch.
My experience was a bit different than the buffets I have been used to. I was at some point surprised, pleasantly surprised, and so I want to walk you through my thought process, as a customer for my restaurant customer experience with Ingredients.Read More