I was chatting with my friend’s mom when she asked me, “what do you do?”
And then I was, hmmm… That would take some time to explain.
“I am a management consultant. I work in customer experience,” I said.
She looked at me with a perplexed look that tells me what does that even mean.
I guess so many people don’t know what does customer experience really means. Is it customer service? Marketing? Sales? Strategy? Operations? Wait… Designer?
And no, it’s none of the above, and yet we do touch upon all of the above.
Wait, what?Read More